Owner FAQs

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• It doesn't look like you have many homes for rent, why so few?

  Alarca has designed its rental home preparation and marketing systems to minimize vacancies and gain maximum exposure for our homes. Many of our homes rent within the first week or so that they are on the market because our team is extremely focused on leasing our vacant homes. In fact, our average time to lease a home is less than one month.

• Where does Alarca Manage Homes?

  Alarca currently manages homes in Mecklenburg, Iredell, Catawba, Cabarrus, Gaston, Lincoln and Union Counties. However, we started the business in Charlotte and a large percentage of our rental homes are within the Charlotte City limits. As our team grows, we are adding new areas to provide consistent service levels for our clients. Contact us if you have a home in another area and we may be able to help you out.

• My home is currently occupied; do I have to wait until the tenant moves out to start with Alarca?

  No. We regularly take over management of a home while it is tenant occupied. Sometimes it is because the owner is having problems with the current property management company or the tenant. We are well-versed in all types of situations and we will ensure that there is a smooth transition and minimal interruption to your tenant.

• What price will my home rent for?

  This is a common question from our new clients and can only be answered after we conduct an evaluation of your home and the surrounding neighborhood. We can generally give you a feel for a price range, but in this market, prices can move significantly in just a few months. We are able to get our homes rented quickly, however, because we ensure that at any price range, our homes look the best. We're not going to tell you to add granite countertops or spend money unnecessarily, but our attention to detail is what counts. Time and again potential tenants tell us that our homes are in the best condition. Click here to get a Free Rental Analysis

• How long will it take to rent my home?

  A number of factors dictate how quickly a home will rent. Alarca's homes are some of the fastest moving homes in the marketplace. The homes are in the best condition and our team is laser-focused on filling vacant properties. You can tell by looking at our website that vacancies are not a big issue for us.

• How do you find a good tenant?

  We use a set of pre-determined criteria developed over time that balances finding a qualified tenant and renting the home in a reasonable amount of time. There is no perfect screening criteria, but our Rental Income Guarantee and our Eviction Protection Guarantee ensure that our team will do their best to place a good resident in your home.

• Who pays the monthly bills for the home?

  In most cases the tenant pays for utilities, yard care, pool care, etc. and the owner pays the mortgage, insurance, HOA and property tax bills.

• How is Maintenance Handled?

  Most of our maintenance is handled by our partner maintenance company, A1 Residential Property Maintenance, Inc. . Their technicians are trained specifically in our processes and systems for managing your home in the most cost effective ways possible. Dozens of clients have joined us after having their homes managed by our competitors and our best-in-class maintenance procedures and pricing are another reason these clients remain with us today.

• Can I use my own contractor?

  Sometimes new clients want to use their own contractor to work on their homes and we don't have a problem with this as long as the vendor is properly licensed and insured and can meet our work and payment standards. In most cases, our team and vendor network provides better pricing than our clients' vendors, but this is not always the case. Some of our best vendor partners have been provided by our clients.

• Can I do maintenance myself?

  If the home is vacant and there is some work you'd like to do yourself, we generally don't have a problem with it, as long as it is work that you're qualified to complete. Remember that part of our benefit to you is that we add a layer of liability protection and, therefore, we want to make sure your home is professionally maintained. We prohibit owners from working on our occupied homes. If you want to work on your investment while your home is occupied, we are probably not the right property management company for you.

• Can I enter the home after it is rented?

  We do not enter the home after it is rented except in cases of emergency, requested repairs or our annual property assessments. If you’d like to see your home, we ask that you schedule it with us so that we may provide proper notice to your tenants. History has shown that repeated disturbances prompt residents to become unhappy and less willing to renew their leases or otherwise cooperate. We like to give our residents a one week notice when entering their home.

• What type of reporting do I get?

  All of our financial information is uploaded to your owner portal. Monthly statements, work orders, scanned receipts of all bills, lease documents, addenda, letters, etc. In addition, you'll get a snapshot right on your homepage so you can see the status at any time day or night. We want you to have 100% financial transparency. On the other hand, you don't have to look at this at all. We will contact you directly if we need you to approve a repair or make a contribution to your account.

• How is rent collected and evictions handled?

  We do NOT accept cash so you can be assured you're getting paid if your tenant has paid. We encourage all of our tenants to pay online through our tenant portal. Additionally our tenants may pay at any Walmart location in the Charlotte area.

  Rent is simply due on the 1st, late on the 6th and we file evictions on the 11th of each month. We treat all of our tenants equally. The vast majority of our tenants in evictions get caught up during the eviction process and do not need to be locked out.

• How do I get started with Alarca?

  Simply contact us via phone or email and tell us about your properties. If the home is currently vacant, we will want to walk through the property and provide you any feedback on its current condition, potential pricing etc. Then we would need the following to get started:

  • Executed property management agreement
  • IRS W-9

  Once these are received our new client team will get you set up in our system and help you logon and enter your bank account information. We will also get information specific to your property, keys, garage door openers, etc. and start marketing or meet with your current tenants.

  Contact Us

• Where is Alarca located?

  Our team is located throughout the Charlotte area and spends much of their time out of the office, but our headquarters are:

  Charlotte Office

  2015 Ayrsley Town Blvd, Suite 202 Charlotte, NC 28273

  Huntersville Office

  104 Main St Huntersville, NC 28078

  Mooresville Office

  106 Langtree Village Drive, Ste 301 Mooresville, NC 28117

  Concord Office

  57 Union St. S #1046 Concord, NC 28025