Maintenance Instructions

Tenant agrees to follow the maintenance instructions, and understands they prevail unless they receive notification from Landlord and/or Landlord's Agent.

ALL NON-EMERGENCY REQUESTS MUST BE SUBMITTED IN WRITING. The easiest way to do this is via the Submit Maintenance Request button above which sends you to your tenant portal. If you've forgotten your login information you may send a request via email to tenant@alarca.com

PROCEDURES FOR REQUESTING MAINTENANCE

1. Before requesting maintenance, check to see if you can determine the cause of the problem you are experiencing, unless you have an emergency such as those listed in paragraph 3. Read examples of various problems on the following page. Read these examples carefully.
2. Determine if it is an emergency or a non-emergency item.

Emergencies - There are FEW emergencies

Definition of an emergency: A life threatening situation such as a fire, flood and/or uncontrollable water, electrical problem, smell of gas, etc

• Emergencies causing immediate danger such as fire call 911
• Emergencies involving gas call the gas company and if necessary, 911
• Emergencies involving IMMEDIATE electrical danger, call the utility service.
• No air-conditioning, non-working dishwasher, sprinklers, etc. are NOT emergencies but will be repaired as quickly as possible.

If it is a non-emergency, please do the following:

• Non-emergency repair requests must be received in writing. You can email maintenance@alarca.com, enter a request via the Tenant Portal at www.alarca.com or mail your request to our office. Please be sure to provide up to date contact telephone numbers and list times when you can be available.
• An Alarca representative will complete a work order. Then Alarca will assign a vendor to contact you. Alarca does not give vendors keys to the residences. Vendors are required to make appointments with tenants. Alarca will NOT release keys to vendors.
• Remember, this is a NON-EMERGENCY item and in most cases, the vendor will not be able to make an appointment immediately.
• Although some issues are not true emergencies, there may be reasons you'd like them taken care of immediately. Just as if you owned the home, if you prefer to have something taken care of at night or on the weekends, you may be offered the option to pay an additional service fee for this convenience.
• Failure to show at an appointment can mean a charge to you. Therefore, be certain to call the Alarca office as soon as possible if you are unable to make the appointment.
• If you do not hear within 2 business days, call the Alarca office and inform a vendor has not contacted you. An Alarca staff member will contact the vendor to find out the cause of the delay, and then inform you when a vendor contact can be expected.
• After a repair has taken place, if you have problems, call Alarca and state you had a recent repair but there is still a problem. Recent repair means within the last 60 days.

If you fail to report this and there is further damage, you may be responsible for the cost of the damage.

Check the following, if appropriate, before requesting maintenance:

1. If the oven does not work, check time-bake to be sure the settings on the unit are not preventing the oven from working. An oven set on time bake WILL NOT HEAT. An oven on time-bake can mean a charge to you.
2. If the air-conditioner does not work, check ALL circuit breakers. Often during hot weather or if a circuit breaker overloads, it will trip off the circuit breaker. A tripped circuit breaker is often difficult to see, and it could appear that it is not. Therefore, you must turn the breaker all the way off and then turn the breaker all the way on. If you do not turn the circuit breaker all the way off, it does not reset itself to correct the problem.
3. If the garbage disposal does not work, check underneath on the disposal unit and push the reset button. If something is stuck and the blades do not turn, try putting a broom handle down the disposal and give it a gentle twist, but do not exert extreme force. This can break the disposal loose, and then it will work. Special note: check that the garbage disposal is OFF before using these instructions. If this does not work, call Alarca.
4. If the electrical does not work in part of the house:
   • Check all the circuit breakers. Turn them off and back on to reset them. (See #2 above).
   • Check any fuses and replace as necessary.
   • Check for the GFI plug, which is usually located in the garage, patio, kitchen, or the bathroom.
   • Reset the GFI plug and most likely, it will restart the electrical.
   • Sometimes there is more than one GFI; it is a good idea to check around the house to be aware if an electrical problem should occur. There may not be GFI plugs in homes built before 1970.
5. If the circuit breakers continually keep going off:
   • Check all appliances to see if too many appliances are running such as irons, microwave, toaster, curling iron, computers, printer, blow dryers, and more are causing an overload.
6. If the smoke alarm or CO detector does not work, check the following:
   • First, check the batteries. If a new battery does not work, call in a work order. Tenants are responsible for the replacement of batteries. It is important to replace batteries and NOT disconnect the smoke alarm or CO detector.
   • Normally the smoke alarm or CO detector will emit a beeping sound when the batteries are not working or losing their charge.
   • Test your smoke alarms and CO detectors every thirty days. If one of them is not working, call Alarca to place a work order immediately. Remember these are for safety, and it is very important to check them regularly to see if they are working
   • Do not disconnect or remove a smoke alarm or CO detector.